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Returns & Exchanges
At Ausom, we stand behind the durability and performance of our sports gear. If your equipment doesn't meet your expectations, you can return or exchange items within 30 days of delivery.
1
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Securely pack the unused gear in its original packaging, ensuring all tags and protective seals remain intact.
3
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.
4
Receive Refund or Exchange
Once our warehouse inspects the items, we will process your full refund or ship out your requested exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing