Frequently Asked Questions
Everything you need to know about your Ausom gear and orders.
What is the typical shipping time for Ausom equipment?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear sooner.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your items back in their original packaging.
Does Ausom gear come with a warranty?
Yes, all Ausom performance products are backed by a 1-year limited warranty against manufacturing defects to ensure you can train with complete confidence.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm or Klarna.
How should I care for my Ausom technical apparel?
To maintain the integrity of the moisture-wicking fabrics, we recommend machine washing in cold water with like colors and air drying or tumble drying on the lowest heat setting.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your package status directly through your Ausom account dashboard.